How To File A Complaint Against A Bank

How To File A Complaint Against A Bank
If your mortgage loan is serviced or owned (i.e. the "investor" on the loan) by one of the large national banks (see the partial list below), you can probably file a complaint against the bank at the Office of the Comptroller of the Currency (OCC) - Administrator of National Banks, which is a US government office set up as an independent bureau of the United States Department of the Treasury. You can find out more information regarding the OCC on the Wikipedia Office of the Comptroller of the Currency page.
Partial list of the large national banks which would fall under the jurisdiction of the OCC:

• Bank of America (BAC Home Loans and also formerly Countrywide)
• Bank of New York (also formerly Mellon Bank)
• Chase (JPMorgan Chase)
• CitiMortgage
• Commerce Bank, N.A.
• Green Bank
• OneWest
• Wells Fargo (also formerly Wachovia)
• U.S. Bank

If your bank or mortgage company is not listed above, you can check to see if the OCC would regulate your bank or mortgage company by visiting the Federal Financial Institutions Examination Council (FFIEC) Consumer Help Center. You can find out more information regarding the FFIEC on the Wikipedia Federal Financial Institutions Examination Council page. If the search function on the FFIEC page indicates that the OCC does not supervise the bank or mortgage company that you want to file a complaint against, it will tell you the correct regulatory authority to pursue your complaint with.

If your bank or mortgage company is not working with you to help avoid foreclosure, I recommend that you file a complaint to help prevent foreclosure. The bank will respond. The last OCC complaint that I recommended a client file resulted in phone calls from the bank's vice president's office. In addition to filing the complaint, you should contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)

Nashville TN Reelfoot Neighborhood Successful Short Sale Closing

Nashville TN Reelfoot Neighborhood Successful Short Sale Closing

Nashville TN Reelfoot Neighborhood Successful Short Sale Closing

Jim McCormack, a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor was able to get this Nashville Tennessee (in Reelfoot) Bank of America (servicer)/Fannie Mae (loan investor-owner) short sale approved and closed despite several scheduled foreclosure sales and consistent overvaluation of the property by Bank of America. The sale price was $85,000 with the seller (really the short sale lender) paying 3% of the sale price toward the buyer's closing costs plus the short sale lender paid the title insurance, closing fees and transfer tax in order to minimize the cash needed from the buyer. Jim was able to get this difficult Nashville short sale approved so quickly due to the following reasons:

• Proper research and work prior to marketing the home for a sale. This includes researching the loan type and correctly packaging and handling the seller's financial information and subsequent submissions to the short sale lender for short sale offer approval.
• Understanding the Bank of America and Fannie Mae short sale process from initial submission to short sale offer approval to short sale closing approval.
• Consistent and diligent effort to get Bank of America to finally value the property correctly.

As always, I recommend that financially distressed homeowners use this extra time to take action and prevent foreclosure. Contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)

Brentwood TN Concord Place Successful FHA Short Sale Closing

Brentwood TN Concord Place Successful FHA Short Sale Closing

Brentwood TN Concord Place Successful FHA Short Sale Closing

Jim McCormack, a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor was able to get this Brentwood Tennessee (in Concord Place) FHA short sale under contact, approved and closed in 76 days. The sale price was $197,000 with the seller (really the short sale lender) paying 1% of the sale price toward the buyer's closing costs plus the short sale lender paid the title insurance, closing fees and transfer tax in order to minimize the cash needed from the buyer. Jim was able to get this Brentwood short sale approved so quickly due to the following reasons:

• Proper research and work prior to marketing the home for a sale. This includes researching the loan type and correctly packaging and handling the seller's application to the HUD Preforeclosure Sale Program (see my blog post FHA Insured Loan Foreclosure and Short Sale Process for information about this short sale program) and subsequent submissions to the short sale lender for short sale offer approval.
• Understanding the FHA short sale process from application to short sale offer approval to short sale closing approval.
• A reasonably accurate appraisal by the bank (Bank of America).

As always, I recommend that financially distressed homeowners use this extra time to take action and prevent foreclosure. Contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)

Hendersonville TN FHA Short Sale Successful Closing

Hendersonville TN FHA Short Sale Successful Closing

Hendersonville TN FHA Short Sale Under Contract and Closed In Less Than 90 Days

Jim McCormack, a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor was able to get this Hendersonville Tennessee (in Alexandrea Place) FHA short sale under contract and successfully closed in less than 90 days. Jim was able to get this Hendersonville FHA mortgage short sale approved and closed so quickly due to the following reasons:

• Proper research and work prior to marketing the home for a sale. This includes researching the loan type and correctly packaging and handling the seller's application to the HUD Preforeclosure Sale Program (see my blog post FHA Insured Loan Foreclosure and Short Sale Process for information about this short sale program).
• Understanding the FHA short sale approval and closing process.
• Willingness and ability to fight the bank (Chase) despite the fact that they mishandled the short sale for months. Ultimately, Jim got the FHA National Servicing Center involved in order to get the bank to process the short sale correctly so that another unnecessary foreclosure is prevented.
• A reasonably accurate appraisal by the bank.

As always, I recommend that financially distressed homeowners use this extra time to take action and prevent foreclosure. Contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)

Banks Delay Foreclosure To Consider Short Sales - Homeowners Live Mortgage Free For Longer

Banks Delaying Foreclosure To Consider Short Sales - Homeowners Living "Mortgage Free" For Longer

According to this RealtyTrac article, Foreclosure Activity at 40-Month Low, foreclosure activity (foreclosure filings, notices of default, notices of trustee sale, foreclosure auctions and REO's, etc.) is on the overall decline. While this sounds like good news, the problem is that foreclosure activity remains at historically high levels, and, according to James J. Saccacio, chief executive officer of RealtyTrac, the foreclosure activity slowdown is due to foreclosure process delays rather than any type of housing market recovery. For example, the article states that Mortgage Bankers Association data shows that 3.7 million properties now have mortgages that are "seriously delinquent" (i.e. mortgages that are highly likely to be foreclosed eventually). He goes on to state that the delays occur in two stages: stage 1- delinquency to foreclosure process and stage 2 - foreclosure process to actual foreclosure (i.e. the bank takes the property).

Mr. Saccacio believes that delays in the delinquency to foreclosure process stage is due to banks, mortgage companies and mortgage servicers "are no longer automatically pushing loans that are more than 90 days delinquent into foreclosure but are waiting longer to allow for loan modifications, short sales and possibly other disposition alternatives". For example, the article states that the nationwide average timeframe to complete foreclosure is now at 400 days (up from 340 days in 2010 Q1 and 151 days in 2007 Q1). The article also mentions that the foreclosure process in states such as New Jersey, New York and Florida take even longer. While the article does not provide any information for Tennessee, I can say from personal experience that the foreclosure process in the Nashville Tennessee is definitely taking longer that it used to. A side effect of this foreclosure process delay policy is that financially distressed homeowners can reside in their homes for a long time all why paying no mortgage. In other words, homeowners and property owners facing foreclosure can live "mortgage free" for a long time! This is actually be good news for financially distressed homeowners and property owners who have defaulted on their mortgage loans. Personally, I know it is a good thing for my short sale clients. Reducing foreclosures by allowing more short sales is the right thing to do for the homeowners, property owners, bank shareholders and taxpayers. We will see if that favorable trend continues.

As always, I recommend that financially distressed homeowners use this extra time to take action and prevent foreclosure. Contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)